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by Travel Store snc P.IVA 02156400596 |
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by Travel Store snc P.IVA 02156400596 |
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1. Introduction TRAVEL STORE snc - VAT number 02156400596 - is proprietor of the authorization to operate as Travel Agency (intermediary and organizer) as per Decree of the Province of LATINA nr. 6114 dated 08/10/2003 titled to TRAVEL STORE snc wich is only the commercial name of Spirit of Travel to identifie it as a Travel Agency. TRAVEL STORE snc is proprietor of the domains internet: spiritoftravel.net, spiritoftravel.it. The brand spiritoftravel.it was recorded to the office “Brand and patent” in Italy with extension in all of the countries of the European union. 2. Internet services TRAVEL STORE snc jobs an internet intermediary service as Travel Agency and organizer of tour packages sale. Such activity, submits to all the laws and regulations that discipline the operation of the Travel Agencies and e-commerce. 3. Travel packages sale The packages are organized and sold from a Travel Agency organizer called Tour Operator to the customer trough the mediation of an intermediary Travel Agency (in this case SPIRIT OF TRAVEL by TRAVEL STORE snc). The intermediary Travel Agency acts in name and as for the Tour Operator with the role of mediator. Simply: the travel packages are sold from the Tour Operator to the passenger/customer 4. Invoicing The invoice is issued by the Tour Operator and addressed to the passenger domiciled to the Travel Agency Office. For accounting and mail reason, often the invoice arrives to the office of the intermediary Travel Agency when the journey already is begun. The invoices will lying at the office of TRAVEL STORE snc and can be sent off on request by ordinary mail or fax. In case of special agreement with Tour Operator the invoice will be issued directly from TRAVEL STORE snc. In case of mistakes in the data of the invoice which are verified before the issuing, will be possible ask for the correction to info@spiritoftravel.it. 5. Responsibility THE AGENCY vendor (intermediary) is not responsible for the no fulfilment of the obligations of organization and execution of the tourist package, that weigh down directly on the organizer (Tour Operator). 6. Settlement In case of inefficiency or controversy between "spiritoftravel.it" and our customers, we guarantee from now our participation to a friendly attempt to settlement. The user can start the prosecution with the help of RisolviOnline, an independent and institutional service supplied from the Chamber of Commerce of Milan, that consents to reach an agreement satisfactory, with the help of a neutral conciliator. The attempt to settlement is developed in an reserved area in internet site of the Arbitral Chamber, where only the two parts can enter, the conciliator and the official of the Arbitral Chamber as persons in charge for the service or through an exchange of e-mail. 7. Compensation In case, the passenger decided to cancel the journey before the departure and had already pay a deposit or the total of the price, he will be reimbursed of the amount deducting the penalty as provided. In case TRAVEL STORE snc has already sent the correspondent sum to the Tour Operator, times of repayment will be longer. The repayment can be effected by: bank money draft, bank cheque (only if withdrawn at the office of the agency) or offsetting (for payments with credit cards) if the times expected from the manager of the card agree it. In case of cancellation covered by an insurance policy, the passenger should send off the necessary documentation to TRAVEL STORE snc or directly to the insurance. The repayment will be paid through a cheque not negotiable registered to the passenger and sent off to TRAVEL STORE snc. 8. Withdrawal right Withdrawal right is not applicable according to the law 185/99 as the art. 7 provided for by law, the exclusion of the services of lodging, of transportations, of catering, of leisure time when on conclusion of the contract, the supplier is committed to supply such services in a specific date or in a fixed period. 9. Geographic limitations The tour packages sold by spiritoftravel.it, have all origin from Italy and can be purchased from any world nation. The eventual transfer from the country in which the packages are bought, to the destination where the services of TRAVEL STORE snc start, is on exclusive customer charge. TRAVEL STORE snc is not responsible of any kind of problems being derived from non-transfers services or delay fom/to the airports/ports/train stations where the tour package starts or ends. 10. Minors' tutelage All the products sold by TRAVEL STORE snc can be purchased only by adults or by minors who have a formal consent of parents or by who exercises the parental authority. 11. Comments and suggestions Eventual suggestions or complaints should be sent as a written document through: e-mail, fax, letter, telegram or directly to our offices (see address). The complaints could be of two types: - Request of compensation; - A Complaint where the Customer express a deplorable evaluation about the services supplied. 12. Images and texts Images and texts contained in all the pages of web of spiritoftravel.it belong to TRAVEL STORE snc. All the rights are reserved. Any reproduction, distribution, memorization or other use is forbidden without the preventive approval written by TRAVEL STORE snc. TRAVEL STORE snc allow the user to memorize or to print web pages of this site exclusively for personal use. 13. Data safety - Privacy TRAVEL STORE snc adopts suitable data safety to guarantee the protection of the business and customers data. All personal data will be processed in a full respect of the National Law n. 675/1996 and integrations (cancelled from January 1st, 2004 and replaced with D. Lgs. n. 196 of June 30th, 2003). Personal data processing concern only the fulfilment of tourist services by Travel Store snc. The personal data will not be transmitted to third party and could be cancelled in case of request. 14. Informative Law . Obligatory note art. 16 of the national law n. 269/98 The Italian law punishes with imprisonment the crimes concerning prostitution and pornography, also if committed overseas. 15. Regulations appendix |
